Hi, I'm Rod 👋
App Development Consultant with enterprise technical expertise. Creator of VoiceCuts and evergreen content solutions.
RM

About

I'm a technical consultant specializing in app development with extensive enterprise experience. After working with companies like Apple, Atlassian, and MobileIron, I've turned my focus to building innovative solutions. I created VoiceCuts, a voice-to-text app that transforms how professionals interact with their Mac, and developed an evergreen content calendar system used by thousands. My background in technical support, sales engineering, and enterprise server management gives me a unique perspective on creating user-focused applications that solve real problems.

Work Experience

A

Atlassian

Oct 2024 - Present
Senior Support Engineer, Cloud Migrations
Leading technical support for enterprise cloud migration initiatives. Providing specialized expertise to ensure successful transitions from on-premise to cloud solutions.
M

MobileIron

Apr 2017 - Oct 2024
Senior Technical Support Engineer
Delivered enterprise-level technical support for mobile device management solutions. Specialized in troubleshooting complex issues, integration challenges, and deployment strategies for large-scale environments.
P

Progress (Telerik)

Oct 2015 - Jan 2017
Technical Sales Representative
Provided first-class service and consultancy to key accounts. Developed strong relationships as a trusted technology advisor to senior management across various industries. Focused on current client needs while delivering scalable solutions for future success.
B

Bazaarvoice

Mar 2014 - Oct 2015
Senior Technical Success Manager
Led technical discussions with client IT departments on system requirements, implementation, and integration. Managed relationships as the primary technical point of contact for major retailers and brands. Performed SQL queries to locate customer data, used Git/SVN for code changes, and delivered technical training for internal and external audiences.
P

Progress (Telerik)

Feb 2013 - Jan 2014
Automated Testing Support Engineer
Developed and troubleshot test cases for large-scale institutions across multiple industries. Provided technical leadership on automated testing best practices. Worked alongside developers throughout the Agile development lifecycle. Automated mobile applications, desktop applications, web apps, and various UI controls.
A

Apple

Mar 2004 - 2012
Sr. Enterprise Server Specialist
Responded to Voice Of The Customer (VOC) issues and resolved numerous software bugs. Provided escalation support for enterprises running SMTP, XSAN, IOS, DNS, XGRID, Firewall, Web Services, IP Networking, ActiveSync, and Directory Services. Won multiple Quarterly Achievement awards for consistent performance in case handling and customer satisfaction.
A

Apple

Mar 2003 - 2004
Wireless Networking Product Specialist
Served as 'Product Champion' for wireless technology, including WDS, 802.1x, 802.11b, and 802.11g. Worked directly with engineering to resolve critical issues and perform Early Field Failure Analysis. Published knowledge-base articles explaining technical issues in easy-to-understand language.
A

Apple

May 2002 - 2003
Senior Enterprise Product Specialist
Defined goals and procedures for Apple's newly formed Custom School District contract initiative. Managed and provided technical leadership to Maine MLTI's initial 1-to-1 program. Worked with New York School Board to introduce Apple laptops to thousands of students.

Skills

App Development
Voice Recognition
Technical Support
Enterprise Solutions
Server Management
Client Consulting
Voice UI
Mac Development
API Integration
Customer Success
My Projects

Check out my latest work

I've worked on a variety of projects, from simple websites to complex web applications. Here are a few of my favorites.

VoiceCuts

VoiceCuts

Voice-to-text Mac application that transforms productivity by allowing users to dictate text anywhere. Works in all applications - from development environments and note-taking apps to email clients and AI tools like Claude and ChatGPT. Features high-accuracy transcription, voice keyboard shortcuts, and voice-activated screenshots.

macOS Development
Voice Recognition
Whisper AI
Voice UI
Accessibility
Productivity Tools
Evergreen Content Calendar

Evergreen Content Calendar

Developed an advanced content calendar system that automatically generates and schedules social media content. This evergreen solution helps thousands of users maintain consistent online presence without manual content creation.

Content Management
AI Content Generation
Social Media APIs
Automated Scheduling
Analytics Dashboard
Consulting Services

Technical Excellence at Your Service

With over 20 years of enterprise technical experience, I provide specialized consulting services for companies looking to develop innovative applications or improve their technical support processes. My background at companies like Apple, Atlassian, and MobileIron gives me unique insights into what makes great software work.

App Development

Custom application development with a focus on voice interfaces, productivity tools, and automation solutions. I specialize in creating apps that solve real business problems with intuitive user experiences.

Technical Support Consulting

Leverage my extensive background in enterprise technical support to improve your support processes, train your team, and reduce response times while increasing customer satisfaction.

Content Automation

Implement evergreen content solutions that automatically generate and schedule your social media and marketing content, saving hours of manual work while maintaining a consistent online presence.

Voice UI Implementation

Integrate voice recognition and dictation capabilities into your existing applications or business processes. Create hands-free workflows that boost productivity and accessibility.

Contact

Let's Work Together

Looking for technical expertise or innovative app development? I'm available for consulting projects and app development work. Check out my links below to connect or schedule a meeting.